Who We are
Salon Punk is part of OBDM Ltd, Company Number 09454665. Our registered office is 6 Malrae, Ashley Rd, Hale, Cheshire WA15 9LZ. You can contact us via email info @ salonpunk.com; via our Social Media channels, by Viber/WhatsApp/TEXT on: 07793069486
What kind of personal information we use
We may use a different kind of information depending on the products and services you purchase or
opt-in to use from us. This includes your full name, your business name, email, and address,
sometimes we may hold information about your business data, such as your business plan, business-related
information, for example, information about your employee performance, and business accounts.
How we collect your personal data
We collect your data:
- Directly from you, for example when you fill out a newsletter subscription form, enquiry form, or
when you make a purchase. - Directly from you when you become our customer and our goal is to consult through your business we
may collect business-related data directly from you. - Sometimes where you gave your consent to the third party organizations to share your data with
organizations like ours, we collect data from such third parties.
How we use your personal data
Data protection law says that we can only use personal data if we have a proper reason to do so. For example, these reasons include fulfilling a contract we have with you, when we have a legal duty, when it is in our legitimate interest or when you consent to its use. When data protection law allows us to process your personal data for our own legitimate interests, it is only allowed provided those interests do not override your own interests and/ or your fundamental rights and freedoms.
An example of where we would process your personal data for our legitimate interests would be to
fulfil the order you placed with us.
Our purposes for processing your personal data
We will only ask you for your personal data where it is necessary to fulfill the following purposes.
Where providing us with your personal data is optional, we will inform you of this. For example, if you place an order with us we must have your full name and address in order to deliver the products, but if you subscribe to our e-newsletter providing us with the full address can be optional.
Entering into and fulfilling a contract between you and us
To deliver the products and services we provide, including:
- Delivering products and services you purchased from us;
- Providing additional customer support to help you use the services and products that you either purchased or opted-in to use our promotional free products.
- To address enquiries or complaints from you to us.
For our legitimate interest
As a business organization:
Understanding how our customers use our products and services, so we can improve these.
Developing new products and services and identifying which may be of interest to you.
Where we have the relevant permissions, contacting you to make you aware of these products and services – note: we may contact you for a reasonable period after you cease your relationship with us.
Sharing information with organizations who introduce you to us under a commercial agreement – for instance, affiliates where we pay them commission;
To invite you to participate in market research and customer surveys;
To sell to
Sharing your personal data with any person to whom we may transfer, or may consider transferring any of our rights or business; and To share information with third parties for the purpose of preventing fraud and spam activity.
Other firms that we may share your data inclue data processers, our contractors or sub-contractors, for example, Paypal; Mailchimp; Shopify; LiveChat; our product fulfillment houses and other organizations that support us to deliver your products or services to you.
Retaining your personal data
We will retain your data for as long as we are obliged, under relevant legislation and regulation, or where no such rules apply, for no longer than it is necessary for our lawful purposes, and until you notify us to delete your data.
Your individual privacy rights
You have the right to object to how we process your personal data. You also have the right to see what personal data we hold about you. You can ask us to correct inaccuracies, delete or restrict personal data or ask for some of your personal data to be provided to someone else. These rights are explained in more detail below.
Requests to exercise your rights to your personal data can be made via email info @ salonpunk.com; via our Social Media channels, by Viber/WhatsApp/TEXT on: 07793069486
Your rights are:
- To be informed: You have the right to be provided with clear, transparent and easily understandable information about how we use your data and your rights. We fulfil this right by giving you this notice.
- Access to your personal data: You can request access to a copy of your personal data.
- Right to withdraw and opt-out:
- Right to object: You may object to our processing of your personal data by us, where this processing is based on our legitimate interests.
- You have the right to object to direct marketing and if you do so, we must stop these types of activities.
- Rectification: You can ask us to change or complete any inaccurate or incomplete personal data held about you.
- Erasure: This is also known as “the right to be forgotten” and this means that you can ask us to delete your personal data where it is no longer necessary for us to use it, you have withdrawn consent (where applicable), or where we have no lawful basis for keeping it or otherwise using it. There are limited exceptions, for example where we need to use the information to bring or defend a legal claim.
- Portability: You can ask us to provide you or a third party with some of the personal data that we hold about you in a structured, commonly used, electronic form, so it can be easily transferred. This is limited to personal data you have provided with your consent or in relation to the products you have with us, and which we process by automated means, such as your account transaction data.
- Restriction: You can ask us to restrict the personal data we use about you where:
it is inaccurate;
you have asked for it to be erased;
you have objected to our use of it; or
where you need this for the bringing or defending of legal claims.
When you have asked us to restrict the use of your personal data we may still store your information but will not use it further without your consent, unless we need to process it:
to bring or defend legal claims;
to protect the rights and freedoms of other individuals; or
for other important public interest reasons.
Marketing
We may use your data to tell you about relevant products and offers that we and selected partners think you may find interesting. We can only use your personal data to send you marketing messages if you have given your consent or it is for a legitimate interest (when we have a business or commercial reason to use your information).
You can ask us to stop sending you marketing messages by contacting us at any time.
If you have previously enquired for our product, we will usually contact you to let you know about similar products and promotional offers. You will be given the option to let us know that you do not want your data used for direct marketing purposes. If you select this option, we will not send you any marketing material.
You can change your mind and update your choices at any time by using the “unsubscribe” or “opt out” option in any marketing communication you receive from us or by contacting us in the following ways:
via email and phone by visiting our contact page or via social media platforms.
Terms of website use
Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.
Reliance On Information Posted & Disclaimer
the materials contained on our site are provided for information purposes only and do not claim to be or constitute legal or other professional advice and shall not be relied upon as such.
While every effort has been made to ensure the high quality and accuracy of the website and any other associated websites, Salon Punk makes no warranty, express or implied concerning the content of the sites, which is provided as is. Salon Punk expressly disclaims all warranties, including but not limited to warranties suitability for a particular purpose and warranties of satisfactory quality.
Every business is different, therefore it is the responsibility of the individual business owner, or the user of the information accessed via this website, to access the suitability of any information provided through this website.
We do not accept any responsibility for any loss which may arise from accessing or reliance on the information on this site and to the fullest extent permitted by English law, we exclude all liability for loss or damages direct or indirect arising from the use of this site.
In no event will Salon Punk, its affiliates or other suppliers be liable for direct, special, incidental or consequential damages, (including, but not limited to the damages for loss of business profits, business interruption, loss of business information or other pecuniary loss) arising directly or indirectly from the use of (or failure to use) or reliance on the content, even if Salon Punk has been advised of the possibility that such damage may arise.
Information about us
salonpunk.com is a site operated by OBDM Ltd (“We”); Our registered office is 6 Malrae, Ashley Rd, Hale, Cheshire WA15 9LZ.
Accessing our site
Access to this site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.
Intellectual property rights
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organization to material posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.
You must not use any part of the materials on our site for commercial purposes without obtaining a license to do so from us or our licensors.
If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
Our site changes regularly
We aim to update our site regularly and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.
Our liability
The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, and third parties connected to us hereby expressly exclude:
- All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
- Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:
- loss of income or revenue;
- loss of business;
- loss of profits or contracts;
- loss of anticipated savings;
- loss of data;
- loss of goodwill;
- wasted management or office time; and
For any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.
Information about you and your visits to our site
We process information about you in accordance with our privacy policy https://salonpunk.com/cookies/ . By using our site, you consent to such processing and you warrant that all data provided by you is accurate.
Viruses, hacking and other offenses
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorized access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack.
By breaching this provision, you would commit a criminal offense under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.
Links from our site
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. When accessing a site via our website we advise you check their terms of use and privacy policies to ensure compliance and determine how they may use your information.
Jurisdiction and applicable law
The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our site.
These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
Variations
We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.
Order Cancellations
Products:
Unless stated otherwise you may cancel your order and receive full 100% refund, provided your order has not been dispatched yet.
Membership:
24 business hour notice is required in order to cancel your next month membership, please either email Salon Punk customer services or contact your bank directly to cancel your agreement.
Training:
Unless otherwise stated deposit is non-refundable, whenever it is paid. 50% refund policy is given when your booking is canceled giving at least 30 days cancellation notice of training event and no refunds are issued when canceled after.
Consultations:
If you need to rearrange your appointment minimum of 3 days notice is required. Email, or call customer services. When booking your consultation, you are taking some other customers time slot, therefore no show up is not refundable. If you have special circumstances and want to discuss rearrangement, please contact customer services to discuss. Salon Punk reserves right to make the final decision.
Refund and return policy
Unless otherwise stated Salon Punk operates 30-day money back guarantee policy on all its products.
We will exchange faulty or damaged products, please contact customer services.
Delivery methods and timing
Online products delivery:
All digital products are accessible upon purchase. While the confirmation of your order is instant we reserve right to check the payment is completed successfully until we make the digital products available, usually, this takes no longer than 30 minutes unless the purchase was placed outside UK business hours, in which case we will review your order and payment first thing the following morning. In some cases where there is an unlikely technology issue, delivery of some products might be delayed for the maximum of 24 hours.
Physical products delivery:
We aim to ship all products within 2 to 3 business days of order placement, although often it is shipped the following day. Within UK delivery is within 3-5 business days, overseas may take up to 10 days. Once the order is shipped you will be given tracking order.
Your concerns
If you have any concerns about material which appears on our site, please contact customer service.
Customer Services contact details
email: info@salonpunk.com
Phone: 0044(0)7725103966
Address:
6 Malrae, Ashley Road
Hale
WA15 0LZ, United Kingdom
Data handling and privacy policy
We have now updated the latest data law in accordance with the requirements of the General Data Protection Regulation (GDPR), please read above.
